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Ensuring eMail Delivery
ISP Filters

Increasingly, Internet Service Providers (ISP) are using filtering systems in an attempt to keep spam out of customers' inboxes. Sometimes they accidentally filter the email that you want to receive. In many cases, you are not notified (and neither are we) that an Istaria email didn't get through.
 
To ensure that Istaria emails are not filtered into your "junk" or "bulk" folder, please add Istaria to your list of trusted senders. Follow the directions below.
 
Whitelisting Istaria

AOL
If you're using AOL, you can ensure that your Istaria emails are delivered to your inbox by setting your mail controls. Here's how:
  1. Click on Mail Center
  2. Under Mail Preferences, click Customize Your E-mail and click Next
  3. Under Essentials, click on Spam Controls and click Next
  4. On the right panel, turn on Mail filtered by AOL's Advanced Spam Filter  (checkmark appears)
  5. Underneath, turn off Mail with clickable Hyperlinks (URLS) and Mail containing words and phrases on my Custom Word List (no checkmarks).
  6. On the left panel, make sure that Block mail containing pictures or files is turned off (no checkmark) - we often include images in our emails.
  7. On the left panel select either:
  • Option 1: 'Allow mail from all senders' (allows ALL email) or
  • Option 2: 'Use a Custom Sender list' (allows selective email)
Note: other options are too selective to allow email from us and almost anyone else who might send you email.
If you select Option 1 from above: You've successfuly whitelisted Istaria

If you select Option 2 from above
: 'Use a Custom Sender list', follow these instructions to add email from Istaria:
  • Click on the blue link: Custom Sender List
  • Select the second option, Allow only the domains and senders listed below
    • In the space provided, enter "istaria.com" and click Add
    • Click Save (on the Custom Sender List screen)
  • Click Save to Apply these Mail Controls (on the Mail and Spam Controls screen)
  • Close any remaining open windows.
Thank you for whitelisting Istaria.
 
For AOL version 7.0 or 8.0:
  • Click on the Mail Menu in the Menu Bar
  • Click on Mail Controls
  • Click on Next
  • Select Customize Mail Controls for this Screen Name, and click Next
  • Select Option 1 or 2 below:
    • Option 1: Select Allow e-mail from all AOL members, e-mail addresses, and domains.(allows ALL email) or
    • Option 2: Select Allow e-mail from all AOL members, and from the listed domains and e-mail addresses. Block e-mail from all others.' (allows selective e-mail)
If you select Option 1 above: You've successfully whitelisted Istaria.
 
If you select Option 2 above: 'Allow e-mail from all AOL members, and from the listed domains and e-mail addresses. Block e-mail from all others,' follow these instructions to allow email from Istaria:
  • In the space provided, enter Istaria.com and Click Add
  • Click Next
  • Select Allow this Screen Name to send and receive mail with pictures and files.
  • Click Save to Apply these Mail Controls.
Thank you for whitelisting Istaria.

EarthLink
Earthlink users can whitelist Istaria emails through TotalAccess MailBox (Windows) or with WebMail (Windows or Mac platforms). Here's how:
Using TotalAccess Mailbox (Windows):
  • Open TotalAccess and choose the Mailbox
  • Click on the Address Button.
  • From the File Menu, choose New Company (Domain)
  • In the space provided, enter Istaria.com and Click Add
  • Click Ok
  • From the File Menu choose New Contact
  • In the space provided, enter Istaria as the name and do-not-reply@istaria.comas the email address:  then click Add
  • Click OK to add our contact name information.
Please make sure that we are not in your Blocked Sender List!
  • Click the Protection button in the TotalAccess Task Panel, select spamBlocker, and choose Settings.
  • Click the Edit Blocked Sender List button.
  • Look through the list, and Click on any address that is from Istaria.com (particularly do-not-reply@istaria.com)
  • Click the Unblock Sender button to unblock this address
  • Repeat the steps above. (click on an address, and then the Unblock Sender button) for any Istaria addresses.
  • Click the Apply Changes button.
Thank you for whitelisting Istaria.

Using Web Mail (Macintosh or Windows Online):
  • Sign in to Web Mail
  • Click Address Book
  • Click the All Categories pull-down menu and choose Companies (Domains)
  • Click the Add button
  • In the space provided, enter Istaria.com
  • Click Allow This Company (Domain) button
  • Click the All Categories pull-down menu and choose Contact.
  • Click the Add button.
  • In the space provided, enter Istaria as the name anddo-not-reply@istaria.com as the email address:  then click Add
  • Click Save Button
Please make sure that we are not in your Blocked Sender List!
  • Click the spamBlocker in the left menu pane, below your Inbox and other mail folders.
  • In the list of tabs along the top part of the screen,click on Settings
  • Click on Blocked Sender List (in the lower right part of the screen)
  • Look through the list, and Click on any address that is from Istaria.com
  • Click the Unblock Sender button to unblock this address
  • Repeat the steps above. (click on an address, and then the Unblock Sender button) for any Istaria addresses.
  • Click Save Button (lower right part of screen)
Thank you for whitelisting Istaria.

Yahoo!
You can instruct Yahoo to whitelist your Istaria email. Here's how:
  • Open your Yahoo mailbox.
  • Click Options (usually Upper Right Corner)
  • Click Filters (Middle Column)
  • Click Add Filter
  • In the filter name box, type Istaria
  • In the top row, labeled From header, make sure contains is selected in the pull-down menu.
  • Click in the text box next to that pull-down menu, do-not-reply@istaria.com
  • At the bottom, where it says Move the message to:, select Inbox from the pull-down menu.
  • Click the Add Filter button again.
Thank you for whitelisting Istaria.

Hotmail
If you are using Hotmail, you can ensure that your Istaria emails are delivered to your Inbox by adding our "From" address to your Safe List. Here's how:
  • Click the Options link (upper right of screen).
  • Click on the Mail link (left column)
  • Click on Junk E-Mail Protection (first link).
  • Click on Junk E-Mail Filter (first link).
  • From the selection list,choose Enhanced, then click OK.
  • Click on Safe List. (the fifth link down from top)
  • In the space Type an address or domain:, enter Istaria.com
  • Click the Add button.
Thank you for whitelisting Istaria.

McAfee spamkiller
Spamkiller works along with Outlook, Outlook Express, Outlook 98, MSN/Hotmail, and POP3 accounts. To make sure your Istaria email passes through, you need to add us to your Personal Friends list, or Global Friends List. Here's how:
  • Click the Friends tab
  • Click Email Address or Domains tabs as indicated below to add us to your list
  • Click Email Address tab
  • Click the Down Arrow to view your Personal Friends List
  • Choose Add A Friend (right side)
  • In the Address box, enter: nfo@Istaria.com. You can name itIstaria and choose Single e-mail address as the type. Then, click Add.
  • Click on the Domains tab.
  • In the Address box, enter Istaria.com , and name it IstariaDomain. Choose all users at domain as the type, and Click Add
  • Click Save
Thank you for whitelisting Istaria.

MSN
If you are using MSN, you can ensure that your Istaria emails are delivered to your Inbox by adding our "From" addresses to your Safe List. Here's how:
  • Click Help & Settings
  • Click Email Settings
  • Click on Safe List
  • In the space provided Add an item to this list, enter Istaria.com
  • Click  the Add button
  • In the space Type a single e-mail address (or domain):, do-not-reply@istaria.com
  • Click Add
Thank you for whitelisting Istaria.

NetZero
If you're using NetZero, you can ensure that your Istaria emails are delivered to your Inbox by setting your Junk Mail Filtering Preferences. Here's how:
  • Log in to your NetZero Web Mail account.
  • Click on Options (along the second row down, next to Address Book).
  • Click on Safe List (in far right column, the third option down under Filtering).
  • In the space provided, Add Address to Safe List, do-not-reply@istaria.com, then click Add
  • Click the Save button (bottom right of screen) to Apply these Mail Options.
Thank you for whitelisting Istaria.

Norton AntiSpam
AntiSpam works along with Outlook, Outlook Express, Netscape and Yahoo (POP3), MSN/Hotmail to block many kinds of emails before it arrives in your inbox. To make sure your Istaria emails pass through, you need to add us to your Personal Friends list, or Global Friends List. Here's how:
  • Start up Norton AntiSpam, Click the Status & Settings tab
  • Click AntiSpam (middle of the screen).
  • Click Yellow Configure Button (bottom right of screen).
  • Click Allowed List tab (the 2nd Tab on the list of tabs).
  • Click  the Add button (lower left).
  • In the Email Address box, enter do-not-reply@istaria.com .  (Use Istaria in the Name field)
  • Click OK (bottom of screen).
Thank you for whitelisting Istaria.

Others
Many popular email programs do not provide a convenient way for you to whitelist the folks you want to receive email from. If you aren't getting your Istaria emails or want to make sure you continue to receive your email in the future, you can do something about it.
 
Further instructions on Making Sure You Get Your Email

Contact the customer service people or the Postmaster at the company that provides your email or Internet connection (your ISP). Explain to them that you want to receive Istaria emails and ask if they can whitelist Istaria. They'll probably ask you for some information about us. Here's what to tell them:

Sending Address: If they ask for our address, tell them "do-not-reply@istaria.com"

Domain: If they need to know the domain, tell them "istaria.com"

Above all, the most important (and simplest) thing you can do is add the above domain and sending address to your email's address book.

Thank you!